About

Customers want humanity. They want someone to listen to them. They want to feel heard. At Complete Recovery our approach focuses on the individual. While there are certain things we’re obligated to say in our call centers, we don’t rely on scripts. There’s no memorized one-way dialogue. Instead we train our employees to listen and use empathy. Along with using our fully trained call centers, when we’re reaching out to recover equipment, we make multiple points of contact through email, voicemail, texts, and even postcards and letters. We recover a lot of equipment and in the process save many relationships.